Sales Support III

Company: Genuine Parts Company
Location: Birmingham
Posted on: September 16, 2023

Job Description:

SUMMARY:The Sales Support III is responsible for delivering support services to our national accountbusiness unit. This role is responsible for the administrative aspects of sales includingresponding to customer questionnaires, maintaining customer profiles, and advisingothers on contractual obligations. The Sales Support III oversees the team in themanager's absence.JOB DUTIES--- Sets up Corporate Account numbers, reads/interprets contracts and sets up customerprofiles with appropriate commercial terms. Works with all appropriate parties to ensurerebate accruals, payment terms, pricing, cost savings, etc., are properly set. Works withCorporate Account Manager (CAM) to send out New Agreement Announcement.--- Creates presentations for CAM/Corporate Account Experience Manager (CAEM),including implementation, contract kick-off, review meetings, performance data andadditional requested information. Participates in customer meetings and conference calls.--- Sets up accruals with accounting for general rebate ledger and Capital Incentive.Interprets contract language around rebate and calculates said rebate. Puts togetherrebate package for final review and signature, and provides information to accounting forprocessing. Contacts customers regarding submission of appropriate forms, and followsup with appropriate staff on any issues.--- Implements pricing per customer agreement. Adjusts files with daily request to updateitems, prices files upon request, assists the CAM and CAEM with pricing issues, andadvises CAM and CAEM on how system pricing works.--- Creates reports for customers, including performance data, customized reporting, costsavings data and additional requested information. Provides ad hoc reports as requested.--- Approves cost savings, assists CAM/CAEM/branches with cost savings questions, setsup EAR and a level of approver on EAR.--- Correctly ties accounts to national account numbers and sets up accurate participationflags. Works with credit when tying a new or existing branch account to a nationalaccount to ensure payment terms match.--- Depending on the RFP, logs into the portal to retrieve RFP. Gathers/Finds responses andanswers questions ranging from 1 to 300 in a short time frame. Ensures the MarketBasket Request form has been filled and sent in. Makes sure contract admin hasreceived any Terms and Conditions, Contracts, etc., that needs to be reviewed. Pricesmarket basket once received from Quotations department. Gathers requested documentsfrom other departments. Finalizes and submits the RFP.--- Answers audit questions and provides documentation as required.--- Forwards POs that are not able to be set up on auto-routing to the correct branch,determines the correct destination for PO to be routed and initiates the request to set upauto-routing.--- Schedules and coordinates conference rooms and tours.--- Assists branches in understanding their roles and responsibilities in a customeragreement. Uses problem solving skills to determine why branch could be having anissue. Answers questions regarding Corporate Accounts. Sets up branch accounts andassists branches with ad hoc requests.--- Determines customer locations and searches the system to find matching addresses and branch account numbers. Provides Business Development Manager (BDM) bundle forBDM, and assists with any related requests that BDM may have while pursuing customer.--- Reaches out to other departments for issues or requests, including working withaccounting on accrual issues, working with eCommerce on various EDI/Punchout/etc.issues, working with AR to get % past due reduced and working with IT to get systemissues resolved.--- Provides coaching, guidance and direction to less experienced Sales Supportemployees. Provides training to new hires.--- Handles larger and more complicated customers.--- Assists managers in setting and executing strategy.--- Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a bachelor's degree and five (5) or more years of related experience or anequivalent combination.KNOWLEDGE, SKILLS, ABILITIES--- Ability and confidence to develop original written correspondence.--- Strong analytical skills.--- Excellent written and verbal communication skills.--- Excellent interpersonal skills.--- Basic Microsoft Office skills primarily utilizing Excel and Power Point.--- Positive attitude, high energy level.--- Strong organizational and planning skills required for multitasking and projectmanagement to meet multiple deadlines.--- Ability to gain customer trust.--- Basic understanding of sales contract language and terms.--- Ability to work with, explore, and analyze large volumes of data.--- Ability to synthesize large amounts of complex data into meaningful conclusions andrecommendations.--- Some product knowledge preferred.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Keywords: Genuine Parts Company, Birmingham , Sales Support III, Sales , Birmingham, Alabama